ORCID verified
2 Apr 2026Open access
Teachers’ preparedness, attitudes, and perceived impact of technology use in lesson delivery in selected Zimbabwean schoolsPublisher siteEducation and Information Technologies, Teacher Education and Leadership Studies
UniversitiesSteven Kayambazinthu Msosa
Active, last published 2026
In customer service quality and loyalty
Steven Kayambazinthu
Msosa
Pioneer
Scholar
Expert“Research focused on Customer Service Quality and Loyalty and adjacent fields.”
Mangosuthu University of TechnologyORCID verified
7
H-index
188
Citations
This profile has been officially claimed and verified.
Honours
Pioneer
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Pathfinder
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Scholar
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Innovator
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Catalyst
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Expert
ACTIVE
01 · About the work
What I study
teven Kayambazinthu Msosa is a researcher working on Customer Service Quality and Loyalty. A fuller summary will appear once they update their profile.
02 · Reach
Publication output and reach
Steven's work has been cited 188 times across 9 active years. Bars show publications per year; the line shows cumulative citation totals across publications first appearing in each year.
03 · Research focus
Topics
Customer Service Quality and Loyalty×16Consumer Retail Behavior Studies×8Entrepreneurship Studies and Influences×6Mining and Resource Management×5Legal Issues in South Africa×5
04 · Where I am
Affiliations
Affiliation on published researchMangosuthu University of TechnologyDrawn from the institution listed on this researcher’s published work.
Research themes (UN SDGs)
05 · Selected work
Recent publications
63 works1 Apr 2026Open access
Subjective Norms, Perceived Attitude, Self-Efficacy, and Perceived Behavioural Control as Determinants of Youth Entrepreneurial Intentions: Students’ Perspectives on Aspirations Toward Business LeadershipPublisher siteBusiness Ethics and Leadership, Entrepreneurship Studies and Influences
28 Mar 2026Open access
The Moderating Effect of Decent Work on Employee Commitment and Organisational Citizenship Behaviour in the Construction SectorPublisher siteEconomics ecology socium, Interdisciplinary Studies and Sociocultural Dynamics
4 Jan 2026Open access7cites
Innovative Financial Management Reforms: A Catalyst of Good Governance in the South African Public SectorPublisher siteFinancial Markets Institutions and Risks, Public Procurement and Policy
31 Dec 2025Open access
CUSTOMERS' PERCEPTIONS OF CORPORATE SOCIAL RESPONSIBILITY (CSR) INITIATIVES, BRAND IMAGE AND LOYALTY IN THE SOUTH AFRICAN RETAIL SECTORPublisher siteSocio-economic relations in the digital society, Corporate Social Responsibility Reporting
17 Dec 2025Open access
Consumer protection law compliance in retail: awareness, socio-economic challenges and implicationsPublisher siteInsights into Regional Development, European and International Contract Law
4 Oct 2025Open access
Consumer Perceptions of Influencer Marketing: Business Insights and Leadership from the Retail SectorPublisher siteBusiness Ethics and Leadership, Digital Marketing and Social Media
29 Sept 2025Open access
THE MEDIATING ROLE OF JOB ENGAGEMENT IN THE RELATIONSHIP BETWEEN FLEXIBLE WORK ARRANGEMENTS AND EMPLOYEE EMPOWERMENTPublisher siteSocio-economic relations in the digital society, Employee Performance and Management
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