30 Mar 2026Open access
External Ecosystem Resources and SME Sustainable Environmental Performance: Evidence from GhanaPublisher siteBusinesses, Environmental Sustainability in Business
UniversitiesCollins Kankam-Kwarteng
Active, last published 2026
In customer service quality and loyalty
Collins
Kankam-Kwarteng
Scholar“Research focused on Customer Service Quality and Loyalty and adjacent fields.”
Kumasi Technical University
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01 · About the work
What I study
ollins Kankam-Kwarteng is a researcher working on Customer Service Quality and Loyalty. A fuller summary will appear once they update their profile.
02 · Reach
Publication output and reach
Collins's work has been cited 272 times across 2 active years. Bars show publications per year; the line shows cumulative citation totals across publications first appearing in each year.
03 · Research focus
Topics
Customer Service Quality and Loyalty×10Innovation and Socioeconomic Development×10Consumer Behavior in Brand Consumption and Identification×6Environmental Sustainability in Business×6Consumer Retail Behavior Studies×6
04 · Where I am
Affiliations
Affiliation on published researchKumasi Technical UniversityDrawn from the institution listed on this researcher’s published work.
Research themes (UN SDGs)
05 · Selected work
Recent publications
8 works27 Mar 2026Open access
Entrepreneurial Marketing Effects on Sustainable Social Performance of SMEs: The Mediating Role of Entrepreneurial Ecosystem PolicyPublisher siteAdministrative Sciences, Entrepreneurship Studies and Influences
19 Mar 2026Open access
Leveraging Corporate Social Responsibility to Strengthen Customer-Based Brand Equity in Ghana’s Hotel IndustryPublisher siteJournal of Social Entrepreneurship Theory and Practice, Corporate Social Responsibility Reporting
18 Feb 2026
Entrepreneurial marketing and SME performance: the double-edged role of affective organizational commitmentPublisher siteJournal of Research in Marketing and Entrepreneurship, Entrepreneurship Studies and Influences
30 Mar 2025Open access
The Mediating Role of Product Quality in the Relationship Between Price and Marketing Performance of Small and Medium Enterprises in GhanaPublisher siteInternational Journal of Marketing and Digital Creative, Innovation and Socioeconomic Development
6 Mar 2025Open access14cites
Design management capabilities and performance of small and medium-scale enterprisesPublisher siteJournal of Innovation and Entrepreneurship, Innovation and Knowledge Management
30 Jan 2025Open access1cites
Corporate Culture’s Effect on Corporate Sustainability: Exploring the Mediating Effect of Innovation Capability in Foreign Companies Operating in GhanaPublisher siteInternational Journal of Entrepreneurship Business and Creative Economy, Economic Growth and Development
4 Jan 2025Open access1cites
Key Account Management, Brand Innovation and Marketing Performance of SMEsPublisher siteAfrican Journal Of Applied Research, Business and Economic Development
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