Staff Involvement in Decision Making and Hotel Performance in Abia State, Nigeria

Abstract

The study examined the staff involvement in decision making and hotel performance in Abia State, Nigeria. To achieve the objective of the study, survey research design was adopted. The researcher adopted primary data in getting the required information through the use of structured questionnaire. Structured questionnaire was administered to 175 staff of the selected hotels. The data collected were analyzed using ordinary least square based simple regression analysis. The findings revealed that staff involvement in decision making has a significant influence on staff productivity in hotel establishments. The findings further revealed that staff involvement in decision making has a significant influence on hotel performance. The findings also revealed that staff involvement in decision making has a significant influence on sales growth in hotel establishment. The study concludes that staff involvement in decision making plays significant role in enhancing hotel performance. Based on the findings, the study recommends that hotels should provide an enlightenment program for workers on their rights to seize the opportunity of involvement in decision making. Also, hotels should liberalize management structure so as to allow for greater workers’ involvement.