“You go an extra mile”: a qualitative study of community health worker perspectives in a health promotion intervention in urban South Africa

Abstract

<title>Abstract</title> Background As part of the Healthy Life Trajectories Initiative in South Africa, the <italic>Bukhali</italic> health promotion intervention is being implemented by community health workers (CHW’s) with young women in urban Soweto. The perspectives of these CHW’s have not been fully explored Methods A qualitative study was conducted to describe CHW’s perspectives and experiences of delivering the <italic>Bukhali</italic> intervention. Three focus groups were conducted with the 13 CHWs employed at the time of the study, and a thematic approach was taken to data analysis. Results Themes identified included: contextual realities for participants and CHWs, building relationships with participants, workload, emotional toll, and learning and development. Since they are recruited from Soweto, CHWs experienced similar contextual challenges to participants, and have to manage multiple roles, including health promotion and education, referral and support within the health system, counselling (although out of their scope of work), and data recording. The findings indicate the critical role CHWs play in building relationships with participants, especially establishing trust. Many CHWs spoke about going beyond what was expected in their role, which sometimes involved taking participants to medical facilities, and sharing resources with their participants. They spoke about the emotional toll of managing these relationships, their workload, and particularly the need for resilience and boundaries. CHWs experienced learning and development in their role as positive. Conclusions These findings provide a voice for these CHWs, but they also offer important learning of the implementation of the <italic>Bukhali</italic> intervention within the context of Soweto, as well as, future potential scale-up of CHW-delivered interventions in South Africa and other low- and middle-income countries.