WORKPLACE INCIVILITY: ITS EFFECT ON WORK ENGAGEMENT, QUALITY OF WORK LIFE, AND PROPENSITY TO LEAVE AMONG NURSING STAFF

Abstract

Purpose: This study aims to assess the effect of workplace incivility on work engagement, quality of work life and propensity to leave among nursing staff. Methods: Design: descriptive correlational comparative research design was used to conduct this study. Setting: Menoufia University hospitals, Shebin El-kom City, Menoufia Governorate. Sample Convenience sample of 367 nurses 283 staff nurses, 84 head nurses) who worked in the previously mentioned setting. Tools of data collection: 4 tools were utilized to conduct the study: (I) Nursing Incivility Scale, (II) Utrecht Work engagement scale (UWES), (III) Nursing quality of work life scale, and (IV) Propensity to Leave Questionnaire. Results: The highest percentage of the studied sample reported a moderate level of workplace incivility and have a low perception level of quality of work life. Also, the grand total mean scores of work engagement at workplace were higher among head nurses than staff nurses. In addition, more than half of the studied staff nurses had no propensity to leave the work life, while more than half of the studied head nurses had propensity to leave the work life. Conclusion: There is a high statistically significant positive correlation among workplace incivility, quality of work life and propensity to leave. While there is no relation between workplace incivility and work engagement. Recommendation: Hospitals should provide clear procedures for reporting uncivil behaviors.