Use of artificial intelligence innovations in public academic libraries

Abstract

Public academic libraries are among the many organisations concerned about using artificial intelligence (AI) technologies. The study adopted a mixed methods research (MMR) approach using a concurrent research design to examine the use of AI innovations in public academic libraries. Thematic and descriptive statistical data analysis was used to analyse the data gathered from questionnaires, interviews and document content analysis. The findings revealed that public academic libraries in South Africa did not have clear strategies for adopting AI innovations. Consequently, AI was not widely used. Library management systems can support AI, but some must be upgraded. Librarians had excellent computer literacy, although many had not received AI training to broaden their expertise and awareness of this innovation. Results suggested that public academic libraries should create comprehensive AI adoption strategies responsive to AI trends. This study highlights the need for strategies that ensure AI technologies are utilized ethically, equitably, and with accountability. It also contributes to the literature on the use of AI in academic libraries. The results of this study may encourage public academic librarians to begin planning the incorporation of AI technology into their strategies.