The impact of workforce diversity on job performance in public sector organisations

Abstract

The primary objective of this study is to examine the impact of workforce diversity on job performance on workload -the ability to effectively and efficiently manage, execute, and complete assigned tasks or responsibilities within an agreed timeframe and quality standard, contributing to the achievement of organisational goals.The study used the following performance indicators related to job performance and workload, i.e., timing of work assignments, quality of work, efficiency in work and ability to give feedback on work activities.Data were sourced via primary and secondary sources.The primary source used a standardised questionnaire designed to align with the study's objectives and research hypothesis using the Likert scale method.Two thousand respondents were purposively selected across the public sector organisations such as ministries, departments and public agencies (MDAs) in a select market -Nigeria.The collected data was analysed using the SPSS statistical analysis software, and the hypothesis about the impact of workforce diversity on performance was tested.The results confirm that workforce diversity significantly impacts job performance and workload as it fosters timeliness, ensures quality control in tasks completed, and promotes feedback among employees in an organisation.