The Impact of Transformational Leadership on Quality Management in Four- and Five-Star Hotels in Hurghada City, Egypt

Abstract

This research aims to measure the impact of transformational leadership on quality management through the European Foundation for Quality Management (EFQM) model in the hotel industry. It explains possible relationships among transformational leadership (TL), EFQM enablers (EE), and EFQM results (ER). Therefore, the research methodology is analytical, the population is the staff of four- and five-star hotels in Hurghada, Egypt, and the sample is a random cluster. As a result, the researchers obtained data from 412 participants. This research revealed that the implementation level of transformational leadership, EFQM enablers, and EFQM results is high. In addition, transformational leadership (TL) is positively correlated with EFQM enablers (EE) and EFQM results (ER). Moreover, EFQM enablers (EE) are positively correlated with EFQM results (ER). The levels of transformational leadership, EFQM enablers, and EFQM results do not significantly differ between four- and five-star hotels. Finally, to support EFQM enablers and improve EFQM results, transformational leadership is considered an essential and continuous technique that must be implemented efficiently. Consequently, hotel managers should use transformational leadership as an effective managerial technique to enhance the level of quality and performance management in the hotel industry.