Navigating Uncertain Terrain: Unveiling the Factors Influencing E-Governance Adoption in the Democratic Republic of the Congo

Abstract

This research provides a comprehensive examination of the factors influencing e-governance adoption in the Democratic Republic of the Congo. It leverages a combined framework integrating the Unified Theory of Acceptance and Use of Technology and the DeLone and McLean Information Systems Success Model. This approach, integrating specific variables like trust, which encompasses information security, is particularly relevant in the context of the Democratic Republic of the Congo's unique socio-political environment, where digital governance offers significant potential for improving public services and fostering transparency. The research employs a robust methodology, including a survey of 154 respondents and the use of Covariance-based Structured Equation Model analysis to identify the key factors influencing e-governance adoption. The findings provide valuable insights for policymakers and practitioners working on e-governance initiatives, not only in the DR Congo but also in developing countries facing similar challenges. Results show that users value e-governance systems that are easy to navigate and use. The access to accurate and relevant information is essential for effective e-governance adoption. Furthermore, facilitating conditions such as access to resources, knowledge, and compatible technology are crucial for enabling citizen engagement. Additionally, social influence, including social norms and perceived image, impacts users' attitudes and intentions towards e-governance adoption. Building trust in government is critical for encouraging citizen participation and adoption of e-governance services.