Key performance indicators (KPIs) in Ghanaian university libraries: developing outcome-based metrics for staff performance

Abstract

Purpose This study aims to audit the key performance indicators (KPIs) in Ghanaian university libraries. It aimed at finding out the KPIs used by Ghanaian university libraries and how effective they have been in correcting lapses in staff performance. Design/methodology/approach Employing a quantitative research approach, the views of 218 librarians were elicited from nine universities in Ghana. Due to the manageable size of staff population in the libraries, the census sampling technique was adopted. Findings Results indicated even though staff members were unaware of KPIs in their libraries, most of the respondents understood the concept and perceived is to be measuring the success and tracking performance in libraries. It was also revealed that most of the libraries did not have clear and measurable KPIs. Close to 80% of the libraries under study did not have clearly stated KPIs of which members of staff were aware. The study revealed that KPIs may differ from one library to the other, depending on the mission and vision statement of the library. For increased staff performance in Ghanaian university libraries the study recommends management to develop clear and measurable outcome-based metrics that will lead to high performance. This will not only address the needs of clients but also improve the libraries' efficiency in terms of information provision. Management should also have clear and measurable KPIs and make them available to library staff. Practical implications For increased staff performance in Ghanaian university libraries the study recommends management to develop clear and measurable outcome-based metrics that will lead to high performance. This will not only address the needs of clients but also improve the libraries' efficiency in terms of information provision. Management should also have clear and measurable KPIs and make them available to library staff. Originality/value The study provides information on KPIs in Ghanaian university libraries and how to effectively deal with the challenges associated with its usage.