Influence of Employees Motivational Factors on Total Quality Management Implementation in the Construction Industry

Abstract

This study determines the employees’ motivational factors and their influence on Total Quality Management (TQM) implementation in the construction industry. The instrument used in the study was a survey questionnaire with a sample size of 536 out of the 641 questionnaires which were administered to population consists of top management in the Ghanaian construction industry. The analysis was carried out using Exploratory Factor Analysis (EFA) technique. The study identified the following motivational factors that influence the successful implementation of TQM in the construction industry: Teamwork, Recognition of employees, Conducive working environment, Employee involvement in TQM activities, Education and training/re-training of staff, Salary/position promotion, Bonus scheme, Employee commitment, Employee reward, and Availability of a suggestion forum for employees. The findings revealed that all the motivational factors considered in the study have a high influence on TQM implementation in the construction industry. The study therefore suggests that managers should consider these identified motivational factors when applying the principle of Total Quality Management in the construction industry. Consequently, employees that are motivated with these identified motivational factors will help to achieve successful implementation of TQM in the construction industry and subsequently give their best effort to accomplish the job.