Improving Emergency Departments: Simulation-Based Optimization of Patients Waiting Time and the Number of Staff Present in A Hospital

Abstract

The emergency department (ED), operating around the clock every day of the year, serves a diverse range of patients with varying medical conditions, making it the vital core of a hospital. Consequently, optimizing and simulating the ED's processes becomes essential to enhance the quality of care provided. This study offers a case analysis employing simulation to assess patient flows in a hospital's emergency department. Our objective is to evaluate the impacts of system enhancements within the ED. This model aims to measure patients' time from their ED entry, determine daily patient numbers, and calculate the overall patient movement time within the department. If the patient's condition is serious, he will be presented immediately to the doctor without waiting. A doctor will be added to the unit if the number of patients exceeds the standard limit.