Impact of employee silence on organizational performance: A case from Mogadishu universities

Abstract

Organizational performance is crucial for success in today's competitive environment. This study focuses on how employee silence affects organizational performance in Mogadishu's universities. It aims to explore three factors: the impact of employee voice, fear of retaliation, and communication climate on organizational performance. The research employed a quantitative methodology, using descriptive and correlation designs. Data was gathered through an online questionnaire from 234 respondents across both public and private universities in Mogadishu. The findings indicate a positive relationship between employee voice, fear of retaliation, communication climate, and organizational performance. The study concludes that these factors positively influence employee performance in the universities studied. It highlights the need for a culture that supports employee voice, clear policies against retaliation, and transparent communication climates in higher education. These measures are vital for organizational leaders and policymakers to improve performance and tackle issues related to employee silence in educational settings. The study suggests creating a work environment that promotes open communication, addresses fear of retaliation, and supports employee voice, which could enhance organizational performance in Somalia's higher education sector, particularly in Mogadishu's universities.