Harnessing digital twin technology to enhance resilience in humanitarian supply chains: an empirical study

Abstract

Purpose Recent natural disasters have posed complex challenges for humanitarian logistics companies in delivering essential aid. Companies are transforming their business operations through digital technologies such as digital twin technology to address these issues. This study aims to explore the role of digital twin technology in enhancing the resilience of humanitarian supply chain management. Design/methodology/approach Partial least squares structural equation modelling was used to test the conceptual model for humanitarian supply chain resilience using digital twin technology. Findings The study found that three intangible resources, namely, innovation culture, collaborative network and crowdfunding initiatives, positively impact digital twin-enabled humanitarian supply chain logistics services, enhancing their resilience. Originality/value This study extends the scope of resource-based theory in humanitarian supply chain resilience, enabled by digital twin technology. The proposed structural model enhances the applications of digital twins in building resilience.