EXPLORING THE POSITIVE OUTCOMES OF TALENT MANAGEMENT: A CASE STUDY OF THE HOSPITALITY SECTOR IN GHANA

Abstract

The study sought to find out whether talent management has a positive impact on competitive advantage, sustainable employment and employee retention in the hospitality industry of Ghana. The study utilised the triangulation mixed method technique which involves collecting both quantitative and qualitative data and analysing to improve the validity and reliability of the findings. Observation and online interviews were conducted to elicit responses to the research questions from fifteen participants purposively selected from the Kumasi Metropolis and the Bolgatanga Municipality. Although the research revealed that talent management is not widely practiced in the hospitality industry in Ghana, majority of the respondents indicated that talent management in the hospitality industry could significantly improve employee retention, enhance competitiveness and sustainable employment. It has been observed that the hospitality industry in Ghana is dominated by micro, small and medium size enterprises which cannot afford the services of highly skilled personnel. For operators in the hospitality industry to be able to benefit from talent management, the study recommended that the operators in the industry should collaborate and engage the services of external consultants to train and manage their personnel.