article · International Journal of Scientific Research and Management (IJSRM)
Artificial intelligence and robotic process automation offer significant opportunities to enhance urban administration and advance sustainable development in smart cities. Drawing on literature, qualitative methods, and case studies, strategies are examined for integrating these tools into municipal operations. Combining these technologies supports evidence-based decision-making, automates routine administrative procedures, and improves the standard of urban service delivery. Furthermore, these digital systems assist in meeting sustainability targets through superior resource allocation, enhanced environmental management, and stronger climate resilience. However, widespread integration is constrained by concerns regarding privacy, data security, and social equity. Effectively deploying these solutions requires multi-stakeholder collaboration, proactive governance frameworks, and a supportive culture of innovation, enabling municipalities to deliver more equitable and resilient living spaces for urban communities.
Rapid urbanisation and climate change place heavy pressures on municipal administrations. By automating repetitive administrative tasks and deriving actionable insights from complex urban data, city managers can improve public services and better protect natural resources. Addressing the accompanying risks around privacy and fairness ensures that public technological transformations benefit all urban residents responsibly.
The work outlines conceptual strategies relevant to urban planners, municipal policymakers, and civic technology providers seeking to implement automated workflows and analytical tools. Because the findings are drawn from literature analysis and case reviews rather than direct technical development, the research represents an early conceptual framework rather than a near-market software deployment.
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This research explores the transformative potential of Artificial Intelligence (AI) and Robotic Process Automation (RPA) in empowering smart cities to achieve intelligent urban management and sustainable development. Through a comprehensive analysis of literature, case studies, and qualitative research methods, the paper identifies key strategies for leveraging AI and RPA to address urban challenges and promote sustainable urban development. The integration of AI and RPA technologies enables data-driven decision-making processes, streamlines administrative workflows, and enhances service delivery in smart cities. Furthermore, AI and RPA contribute to promoting sustainable development goals by optimizing resource utilization, improving environmental management practices, and enhancing resilience to climate change. However, the widespread adoption of AI and RPA in smart cities faces challenges related to privacy, data security, and equity, which must be carefully addressed to ensure responsible and equitable deployment of these technologies. By adopting comprehensive strategies, fostering collaboration between stakeholders, and embracing a culture of innovation, cities can harness the full potential of AI and RPA to build smarter, more resilient, and sustainable urban environments for all residents. This research provides valuable insights for policymakers, urban planners, and technology providers seeking to leverage AI and RPA to address urban challenges and promote sustainable development in smart cities.
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DOI: 10.18535/ijsrm/v12i04.ec02
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