Digital innovation in building maintenance: the perspectives of facilities managers in Ghana

Abstract

Purpose Although most developed countries are progressively responding to the call for improved building maintenance by employing digital technologies, the progress in developing countries remains very low, with a persistent reliance on traditional maintenance practices. Understanding the importance attributed to these technologies is key to promoting innovative and sustainable building maintenance. This study examines the views of facilities managers (FM) on digital innovation tools essential in building maintenance. Design/methodology/approach Using a structured questionnaire survey that was developed upon a review of relevant literature, the views of 82 FM were elicited regarding the theme under investigation. Data retrieved were analyzed using descriptive statistics (mean, standard deviation and frequencies) and inferential statistics (one-sample t-test and one-way ANOVA). Findings The findings reveal a low-to-moderate level of awareness among FM regarding the digital innovation tools. Despite this, the FM recognize the significant role these tools play in building maintenance. The findings further revealed that the FM surveyed consider Internet of Things, predictive maintenance tools, condition monitoring tools, computerized maintenance management systems and augmented reality tools as the most significant digital innovation tools essential for building maintenance. The study underscores the importance of creating more awareness, primarily through research and academic institutions in the built environment. Originality/value This study offers new insights into an under-explored topic in developing countries. With the study uniquely highlighting specific areas where facility managers fall short, strategic decisions such as courses to be embedded in facility management education could be implemented.