article · Abuja Journal of Business and Management
Interpersonal conflict among employees exerts a measurable influence on productivity within higher education institutions, as shown in an evaluation of North-Eastern University Gombe in Nigeria. Drawing on data gathered from the entire institutional workforce of eighty-two employees, the analysis tested relationships between workplace friction and staff output using regression techniques. The findings confirm that interpersonal disputes significantly alter institutional productivity. In response, management must continually observe the outcomes of conflict resolution strategies and modify interventions as operational needs evolve. Implementing periodic reviews and workplace surveys provides leadership with direct feedback on organisational climate, ensuring conflict mitigation efforts effectively protect staff efficiency and maintain a constructive working environment.
Workplace discord directly harms productivity in educational organisations. Recognising how interpersonal disputes undermine performance helps administrators and human resource leaders introduce structured interventions. By using regular assessments to monitor organisational health and adjust resolution strategies, institutions can mitigate disruptions, improve staff relations, and protect workplace efficiency.
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This study examined conflicts and organizational performance in North-Eastern University Gombe, Gombe State. The study adopted a descriptive research design in which Stratified Sampling were used to obtain data from the respondents with the questionnaire administered to the employees of North-Eastern University Gombe, with a population of 82. The respondents were selected using a simple random sampling method while the entire population was used as sample size. The data were analyzed using inferential statistics and regression analysis at a 5% level of significance to test the formulated hypotheses in line with the objectives of the study. The findings revealed that interpersonal conflicts have a significant influence on productivity at North-Eastern University Gombe, Gombe State. The research concludes that interpersonal conflicts have a significant influence on productivity at North-Eastern University Gombe, Gombe State. The study recommended that Management of North-Eastern University Gombe should regularly monitor the effectiveness of conflict resolution strategies and make adjustments as necessary. Conduct periodic surveys and assessments to gauge the impact of these initiatives on productivity and the overall work environment.
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DOI: 10.70118/ajbam-01-2025-110
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