Chatbots in Education: A Systematic Literature Review

Abstract

Artificial intelligence (AI) has rapidly transitioned from theoretical concepts to practical applications across various sectors, including education. This paper presents a systematic literature review focusing on the use of chatbots, particularly those based on large language models (LLMs), in educational settings. The review examines existing literature, surveys, and studies on the topic, exploring the capabilities of LLM-based chatbots in personalizing tutoring, automating assessments, and providing immediate feedback. Additionally, the paper discusses the challenges of integrating these technologies. Key findings highlight the significant potential of chatbots to enhance educational experiences by offering personalized learning, accessible tools, and interactive tutoring systems. We also gathered and visualized existing studies related to user acceptance and satisfaction using chatbots. The paper concludes with recommendations for future research to address existing challenges and optimize the use of LLM-based chatbots in education.