Challenges of Business Process Re-Engineering Implementation in Nigerian Banking operations

Abstract

This study explored the concept ofBusiness Process Re-engineering (BPR) in Nigerian Banking Operations, with a view to identify its implementationchallenges.The study collated and critically examined several works from different scholars with a view to shed more light on challenges of business process re-engineering in the Nigerian banking sector.Our findings show that although BPR is a dynamic practicein the Nigerian banking operations, there is still a lot more to be done in improving the capabilities of the managers themselves in order to have more successful implementation.Managers of Nigerian banks ought to understand that BPR will be successfully implemented if they engage more in the development of their competences and deploy adequate resources to support the process.This is a descriptive study; as such, the study is devoid of statistical inference. Thus, it would be fruitful for future worksto test quantitative models that contain correlates of BPR, in order to offer practical recommendations on how banks will conduct sustainable Business Process Re-engineering.The study contributes to the literature on Theory of Constraints by identifying the critical challenges encountered by the Nigerian Banking Industry,while implementing Business Process Re-engineering projects