Business process management framework: systematic review of the trends, potentials and future

Abstract

The dynamics of business processes necessitate effective management to achieve an optimum outcome. In this study, a systematic literature review was conducted to explore the trends, potentials and future of business process management (BPM) and modelling frameworks for effective business performance. Initially, a total number of 5630 articles were obtained from different academic databases, and 83 articles were reviewed due to their relevance to the topic. The review highlights the importance and limitations of the BPM framework, and some outcomes from organisations where it has been implemented. Based on the outcomes of the review, this study proposes a BPM framework comprising of the basic components that organisations can employ to identify, assess, and manage risks proactively. It further noted the positive influence of BPM on some organisations although some reported cases of under-implementation due to the dynamics and complexity of the business environment and misalignment with management priorities. Emerging trends indicate the future of BPM frameworks will move from a static process modelling tool to a more sophisticated data-driven and adaptive tool integrating digital technologies such as digital twin. The outcome of this study can assist business experts and organisations understand business workflows for effective analysis and improvement.