Banks 4.0 in the Context of sustainable development: A literature review and research framework

Abstract

The digitalization of banking services requires a focus on sustainable development as well as the utilization of new technologies. Understanding and predicting evolving customer needs and expectations is a vital objective for banks. This approach enables achieving and sustaining optimal customer satisfaction, leading to the establishment of customer loyalty It is crucial to examine how Industry 4.0 affects the transformation of the banking industry. It is necessary to prioritize finding a balance between competition, innovation, security, and customer satisfaction to ensure sustainable development. This paper aims to explore the implementation of Industry 4.0 technologies in the banking system and increase awareness among researchers and bank managers about these new technologies and the concept of sustainability. Through an analysis of relevant literature, we hope to provide valuable insights. In this regard, it presents a framework studying the critical components for achieving banking 4.0