Artificial Intelligence and Communication in LMS to Enhancing Engagement and Learning

Abstract

The integration of AI into Learning Management Systems (LMS) communication tools represents a major advancement in online learning. This chapter explores how AI is transforming learner interaction and engagement in distance education, starting with an overview of existing tools like discussion forums and video conferencing. It then highlights AI-driven innovations such as chatbots and virtual assistants for personalized support, sentiment analysis for better moderation, and real-time translation to enhance accessibility. AI-generated personalized recommendations and collaboration tools further enrich the learning experience and reduce educators' workload. Despite these benefits, ethical challenges like privacy and algorithmic biases arise. As AI continues to evolve, it promises to reshape not only communication but also the entire structure of education in the digital.