Ramsay Shonge

I am an accomplished Business Analyst and ICT Project Specialist with over 15 years of experience relating to WIPO IPOBSD operations, International Bureau operations, and global ICT-driven process optimization. I have a proven track record working with national IP offices in delivering strategic analyses, optimising operational workflows, and implementing IT solutions aligned with international standards. Additionally I am skilled in cross functional stakeholder engagement in national and regional IP offices, requirements elicitation, and collaboration with developers for prototyping and user testing. Furthermore I am adept at conducting training missions and webinars for WIPO Member States using Madrid, PCT, The Hague, fostering capacity building, and promoting best practices for data exchange and IT system interoperability. My main area of Expertise is in Intellectual Property structured data management and exchange for national, regional and international treaties like Madrid, Hague, PCT using ePCT adoption strategies, and end-to-end processes. As a T-shaped professional I am also certified in Agile frameworks, ISO 22301, and ITIL, with strong competencies in data analytics, risk management, and continuous improvement initiatives. I have proficiency in coaching AGILE/DSDM/SAFe/SCRUM/XP/LEAN frameworks as a SCRUM Master, AgilePM® and PRINCE2® certified Practitioner with a proven history of successful work with cross-functional teams. My technical skills include ERP systems like Oracle PeopleSoft, Oracle Financials, SAP S/4HANA Cloud, SAP Business One, Microsoft Dynamics. I am also a PECB Certified ISO 22301 Lead Implementer Business Resilience Professional who has facilitated face-to-face and online workshops, simulations and scenario planning with C-Suite Executives in Crisis Management, Business Continuity and Business Resilience Planning. I have master level expertise in Intellectual Property, commercialisation of IP Assets, and Technology Transfer.